Glossary

Abbreviations

• Abrumet: Association Bruxelloise De Telematique Medicale / Brusselses Vereniging Voor Medische Telemetica
• API: Application Programming Interface
• AVG: Algemene verordening gegevensbescherming
• BMUC: Belgian Meaningful Use Criteria
• BOSA: FOD Beleid en Ondersteuning
• BSM: Bijzondere samenwerkingsmodaliteit
• BVAS: Belgische Vereniging van Artsensyndicaten
• CBB: Clinical Building Block
• CM: Christelijke Mutualiteit
• CoBRHA: Common Base Registry for HealthCare Actor
• CRO: Clinical Research Organisation
• CRT: Centraal Register Traceerbaarheid
• CSV: Comma Separated Values
• DCD: Data Collection Definition
• DEL: Deliverables
• DPO: Data Protection Officer
• DTAP: Development, Testing, Acceptance, Production; zie ook OTAP.
• DWH: Datawarehouse
• EDC: Electronic Data Capture
• eCRF: electronic Case Report Form
• eHBox: eHealth Box
• eID: elektronische identiteitskaart voor Belgen ouder dan 12 jaar
• EHP: eHealth Partner
• ELA: Enterprise License Agreement
• EMD: Elektronisch Medisch Dossier
• EPD: Elektronisch Patienten Dossier
• FAGG: Federaal Agentschap voor Geneesmiddelen en Gezondheidsproducten
• FAIR: Findable, Accessible, Interoperable, Reusable
• FAS: Federal Authentication Services
• FHIR: Fast Healthcare Interoperability Resource
• FOD: Federale Overheidsdienst
• GDPR: EU General Data Protection Regulation (zie ook AVG)
• HD SteerCo: Stuurgroep van het healthdata.be-platform
• HD4DP: Healthdata.be for Data Providers
• HD4Patients: Healthdata.be for Patients
• HD4PrC: Healthdata.be for Primary Care
• HD4RES: Healthdata.be for Researchers
• HIMS: Hospital Information Management System
• HL7: Health Level 7
• IAT: Information Architecture and Terminology
• IAM: Identity & Access Management
• INSZ: identificatienummer van de sociale zekerheid
• IMA: InterMutualistisch Agentschap
• ISO: International Organization for Standardization
• ITIL: Information Technology Infrastructure Library
• ITSM: IT Service Management Tool
• Itsme®: een app op smartphone waarmee identiteit kan aangetoond worden en transacties kunnen bevestigd worden
• IVC-FED: Informatieveiligheidscomité Federale instellingen
• IVC-SZG: Informatieveiligheidscomité Sociale Zekerheid en Gezondheid
• KCE: Federaal Kenniscentrum voor de Gezondheidszorg
• KPI: Key performance indicator of Kritieke prestatie-indicator
• LIMS: Laboratory Information Management System
• LOINC: Logical Observation Identifiers Names and Codes
• LUSS: Ligue des Usagers des Services de Santé
• MSA: Master Service Agreement
• NFU: Nederlandse Federatie van Universitair Medische Centra
• NICTIZ: Nationaal ICT Instituut in de Zorg
• NIHDI: National Institute for Health and Disability Insurance
• NIDO: Nurturing Ideas, Developing Opportunities – the innovation lab of the federal government
• NoSQL: Not Only SQL
• OTAP: Ontwikkeling, Testing, Acceptatie, Productie
• OWAPS: Open Web Application Security guidelines
• PM: Projectmanager
• PMO: Project Management Office
• PREM: Patient Reported Experience Measure
• PRINCE2: Projects in Controlled Environments, version 2)
• PROM: Patient Reported Outcome Measure
• PROC: Processes
• QERMID: Quality oriented Electronic Registration of Medical Implant Devices
• RIZIV: Rijksinstituut voor Ziekte- en Invaliditeitsverzekering
• RR: Rijksregister
• RSB: Réseau Santé Bruxelloise
• RSW: Réseau Santé Wallon
• SADMI: Authentieke Bron van Implanteerbare Medische Hulpmiddelen
• SAM: Authentieke Bron Geneesmiddelen
• SCRA: Small Cell Risk Assessment
• SLA: Service Level Agreement
• SM: Socialistische Mutualiteit
• SMART: Specifiek, Meetbaar, Acceptabel, Realistisch en Tijdsgebonden
• SNOMED: Systematized Nomenclature of Medicine
• SQuaRE: Systems and software Quality Requirements and Evaluation
• TARDIS: Tool for Administrative Reimbursement Drug Information Sharing
• TOTP: Time-based One-time password
• TPR: Technisch Platform Registraties
• URL: Uniform Resource Locator
• VAS: het Value Added Services-platform van Smals vzw
• VPP: Vlaams PatientenPlatform
• W3C: World Wide Web Consortium
• WIV: Wetenschappelijk Instituut Volksgezondheid (nu: Sciensano)
• WWW: World Wide Web
• XML: Extensible Markup Language

Definitions

• Application Software: Software developed in order to meet specific healthdata.be Basic Services requirements.
• Availability of an environment or an application: Availability is usually calculated as a percentage of time the IT Service, the environment or the application, is able to perform according to its agreed function. This calculation is based on the Agreed Service Window and Downtime.
• Closing days of the Service Desk Center: 1 January, Easter Monday, 1 May, Ascension day, White Monday, 21 July, 15 August, 1 November, 2 November,11 November, 25 December, 26 December.
• Customer: A person, an institution, an external IT Service or an IT application who has integrated healthdata.be IT services in their specific IT Services or applications. Customers are distinct from End-user, as some customers do not use the IT Service directly.
• Detection time: Time from the moment the incident occurs and the moment the incident is identified by the user or a monitoring service. (Still not communicated to the Service desk or Supervision). This period of time precedes the response time.
• Downtime: Time during which an IT Service is not available.
• End-user: A person, an institution, an external IT Service or an IT application who uses the IT Service.
• Incident: An unplanned interruption to an healthdata.be basic service or a reduction in the Quality or the Service.
• Key Performance Indicator: A metric that is used to help manage a Process, Service or activity.
• Maintenance Windows for Planned Interventions: An agreed time period during which Changes or Releases may be implemented with minimal impact on Services. Change Windows is defined in the Service Level Agreement.
• Mission: The set of services to be provided by the healthdata.be platform, following a demand from the Partner.
• Partner: Healthcare organization, research organization software package provider, healthcare stakeholders, research stakeholders are identified as healthdata.be Partners.
• Process: A structured set of activities designed to accomplish a specific Objective.
• Reaction time: The time between the moment that the Service Desk is informed of an event (or the moment which an incident is detected via the monitoring) and the moment that a ticket is created, including its assignment to a group for resolution. This period of time precedes the resolution time.
• Release: A group of Changes that are tested, packaged and deployed into the IT Infrastructure at the same time.
• Resolution time: The time from the initial assignment of ticket till the ticket is considered completed. In other word that an answer has been communicated for a request for information or a solution has been implemented.
• Response time: Time between a user or a monitoring service tries to communicate an identified incident or an event to the service desk and the moment the service desk respond to the event. (e.g. number of ring bell, time before a mail is being treated, time before an alert is being treated). This period of time precedes the Reaction time.
• Service Desk: Point of contact for all the Service Requests. The Service Desk consists of the Contact center and Supervision.
• Service Desk: Single point of contact for end-users and customers.
• Service hours: All hours within the Service Window.
• Service Level Agreement: An Agreement between an IT Service Provider and a Partner. The SLA describes the IT Service, documents Service Level Objectives, and specifies the responsibilities of the IT Service Provider and the Partner.
• Service Level Objective: A commitment that is documented in a Service Level Agreement. Service Level Objectives are based on Service Level Requirements, and are needed to ensure that the IT Service quality is fit for purpose. Service Level Objectives are the target of the KPIs.
• Service Request: Request for an healthdata.be basic service (e.g. request for information, request for new project, request for access to an application, …).
• Service Window: Agreed time period during which a particular IT Service must be available. For example, "Monday- Friday 08:00 to 17:00 except closing days of the Service Desk Center". Service Window is defined in the Service Level Agreement.
• Service: A Service is defined, within the context of Service management, as a logical grouping of functionalities that is made available through the combination and specific configuration of hard- and software CI’s.
• Support Window: An agreed time period during which support is available to the Users. Typically this is the period when the Service Desk is available.
• System Software: Basic software as MS Windows, Linux, Oracle, etc.
• Third Party Services : Services used but not developed, provided, maintained and not supported by healthdata.be (ehealth TTP, ehealth ETK, eHealth eHBox, NIC, …)
• Working days: All weekdays except closing days of the healthdata.be platform.
• Working hours: All healthdata.be’s working days between 8:00 and 16:30.