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HD Request Management Process

  • Introduction
    • Implementation of the Request Management Process
    • Start and evaluation of the Request Management Process
    • Modifications to the Request Management Process
  • Request management
    • Definition and scope
    • Overall Process
      • Diagram
      • Roles & Responsibilities
      • RACI matrix
      • Process activity steps
  • Service Portal for Request management
    • How to submit a request
  • Work instructions for Request management
    • Work instructions for Request for new project with HD
    • Work instructions for Request access to a HD application
    • Work instructions for Request for infrastructure by HD
    • Work instructions for Request for information about HD
  • Definitions
    • General definitions
    • Abbreviations

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Diagram

Last updated: 2022-01-25 08:58

This diagram describes the major process related activities, for each of the major steps. For each step, the responsibilities of all roles applicable are explained in a RACI matrix. Each step is explained as well in the next paragraphs.

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  • ‹ Overall Process
  • Up
  • Roles & Responsibilities ›

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